The Gold Coast Airport Car Hire & Rental - Coolangatta

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Reviews of The Gold Coast Airport Car Hire & Rental - Coolangatta

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  Customer Service Added August 11, 2017

  ★ ★ ★ ★ ★
  There are two reviews here that do not tell the truth and the whole truth of what actually occurred One is a Rhonda Napper and the other is a Julian Hamilton..
  
  The first instance is the one by a Rhonda Napper and where her son had damaged our vehicle and had to pay for the damages and was refunded the balance. And, Yes! That did take time until the repairs were done and the sum to be refunded known.
  
  The second instance is the one of Julian Hamilton where he did approach us and then did go to the Office of Fair Trading who also told him that he was only entitled to the balance of his monies after damages were deducted.
  
  It is a shame that people write reviews but fail to mention salient points in what they state and make it appear that businesses are always to blame.
  
  People have to understand that Australian businesses are not either Divisions nor Departments of Centrelink and someone has to pay for damages to the products of those companies as they cannot bear unnecessary costs and which is why the cost of goods keeps rising in order to pay for the few that damage property and expect to get away with it.
  
  This company has no problems with people if they write reviews for, or against, it but it certainly will not stand by and let the reviews be one of falsehoods.
  
  We were not going to respond on these two matters out of about five who were unhappy Customers out of fifteen reviews at this stage - 33 per cent who did not like our service versus 66 percent who liked our service enough to give us 5 stars each. . However, when someone tried to use them as examples we thought it was time to clarify the two matters and clear the air.
  
  Please note: No company can please every customer all the time.
  
  Customer Service.

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