The Ritz Resort

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Reviews of The Ritz Resort

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  Tania Caputo Added October 10, 2023

  ★ ★ ★ ★ ★
  The staff were great to deal with and very friendly. The property was ideally located, close to shops, beach, parks and transport. The property was well maintained and clean. The room we had was spacious and was a great size for a family with older children. There was also a heated outdoor pool which we really enjoyed as it was quite deep and it suited adults and older children rather than younger children. The whole family enjoyed their stay here and I would recommend it.
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  Nathan White Added October 04, 2023

  ★ ★ ★ ★ ★
  We stayed here from 24/2-1/3 2022, our stay was excellent with a clean decent sized apartment, comfortable beds and ample amenities. If you’re looking for a modern, comfortable stay with the beach and shops in close proximity this is the place to go. Staff are lovely, friendly and always have a smile on their face whilst walking through reception.
  Booking directly reduced our accomodation by 5%!. Will be back next time I’m on the Gold Coast :)
  Thanks again,
  Nathan
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  Leong Linda Added September 30, 2023

  ★ ★ ★ ☆ ☆
  Checkin experience was terrible, no proper communication & coordination among their team, was running around just to collect keys. Rooms, living areas is acceptable but toilet is dated. Toilet flooring is hard and too cold. Price is reasonable but no facilities at all. Will not stay again.
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  Kristina Nott Added September 20, 2023

  ★ ★ ★ ★ ★
  5 stars for our 5 day stay here. Spacious, clean, well equiped apartment in the middle of all the happenings. Thanking a very lovely permanent tenant for her kindness and manager Alison for going above and beyond on a number of occasions to help us. Friendly, easy going and professional. Thanks all.
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  Rima Chatskin Added September 19, 2023

  ★ ☆ ☆ ☆ ☆
  Continued from previous review :
  
  She then came out and with a patronising smirk on her face said to me, that she is sorry but the transaction does not appear on her statement, but she is sorry that everything turned out this way, and offered for me to stay longer with them at the cheaper rate whilst quoting the higher rate to me, and offered a bottle of cheap wine. Which could hardly be considered as apologies after the damage that she had done.
  Basically the management of this place has customer service as the least of their priorities and has very little regard or understanding about the guests that are there so stay and trying to enjoy their hard earned holiday break! Would highly recommend to get accomodation at Pacific resort at 2 Albert ave Broadbeach, they would be on the opposite side of the spectrum to these business owners/managers, who will actually do what they can to make your stay wonderful!
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  Kim Tuliau Added October 29, 2017

  ★ ★ ★ ★ ★
  Loved everything about this place! Staff were super friendly and helpful too. Would come back again!

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